Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: July 8, 2024

Once you have submitted your application with us, it is assumed and agreed that we will begin the submission process within the timeframe indicated during your application.

If you wish to request a refund after your application has been submitted, you must send an official email to [email protected] with your request.

In most cases, it is not possible to cancel the application once our team has processed it and the approved visa letter has been emailed. This is because immigration authorities do not refund the fees paid to the Ministry of Home Affairs of the respective country for visa approval.

In case of rush and urgent applications, our team immediately processes the application and therefore it is not possible to cancel the application once payment is received.

No cancellation or refund will be processed unless officially requested, and in the case of pending documents, the customer must either email the required documents or submit an official cancellation request.

Dispute/Chargeback Policy

At JsdBiz, we are committed to ensuring transparency and fairness in our visa application services. To maintain this standard, we have outlined our policy regarding disputes and chargebacks for your reference:

Important Points to Note:

• A dispute or chargeback will not be considered valid unless a refund request is officially submitted via email to [email protected].
• In cases of misuse or unwarranted chargebacks, JsdBiz reserves the right to discontinue services and take appropriate measures to address the issue if necessary.
• Refunds are applicable only to the processing fee and are subject to our refund policy and conditions. Government fees are non-refundable as per immigration regulations.
• Disputes filed without prior official communication or refund requests may be deemed invalid and rejected.
• Once a dispute or chargeback is initiated, we reserve the right to provide the relevant documentation, including proof of service delivery, to the payment processor.

If you have concerns about your application or payment, we encourage you to contact us directly at [email protected] for prompt assistance.

100% Refund of Processing Fee on Visa Rejection*

At JsdBiz, we understand that the visa application process can be stressful and uncertain. That’s why we offer a 100% refund of the processing fee (excluding govt fee) in the event of a visa rejection, provided certain conditions are met. This policy is not applicable for regular visas like Australia Sublcass 600, Tanznia Business Visa, New Zealand Regular Visa, sticker visa etc.

What This Means for You:

Separate Fees: Please note that the processing fee and government fee are two distinct charges. We only refund the processing fee, which covers our services in assisting you with your visa application. The government fee, which is paid to the government authority, is non-refundable as per standard regulations.

Conditions for Refund:

To qualify for the processing fee refund, your visa must be rejected for reasons unrelated to your personal background or insufficient documentation. Specifically, the refund applies if:

• Your application is denied due to issues such as processing delays, administrative errors, or incorrect procedures.
• You have provided all required documentation as specified in our application guidelines.

Important Considerations:

Customer Background: Refunds will not be issued if the rejection is based on factors related to your personal background (e.g. prior visa violations, overstaty, lack of documents, criminal records).

Insufficient Documentation: It is crucial to ensure that all necessary documents are submitted correctly and in full. Refunds will not be granted for rejections stemming from missing or incomplete documentation.

Processing Timeline:

Our timeline for visa processing is clearly mentioned on our website. We advise you to review this timeline thoroughly before submitting your application. We cannot cancel the application if you plan to travel before the mentioned timeline, as our team processes the application and pays the requisite charges.

If you wish to request a refund, email us at [email protected] indicating the following:

• Your reason for the request.
• Your full name (as appears in your passport).
• Your unique transaction ID.
• The email used to make the registration on this website.

All refund requests will be evaluated within 72 hours. If in case a refund is approved, $35 cancellation/refund charges will be applied per applicant.

Refunds are typically processed within 5-7 business days after approval. The refunded amount will be credited back to the original method of payment used during the application. Please note that it may take additional time for your bank or card issuer to post the refund to your account.

We provide services within a maximum of 24-72 hours. Once the visa is approved or the application is processed, there is no refund available.

In the event of a duplicate payment or an overcharge, we will process a full refund of the excess amount. Please contact us immediately if you notice any discrepancy in the billing.

For any additional information or questions regarding our refund and cancellation policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our services.

We value your trust in JsdBiz and strive to provide you with the best possible service. Your feedback is important to us, and we welcome any comments or suggestions you may have to improve our services.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: [email protected]